Refund policy

At Moggy Den, we want you and your feline friends to be completely satisfied with your purchase.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and undamaged

  • In its original packaging

You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@moggyden.com.

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at info@moggyden.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged during shipping

  • You received the wrong item

We'll evaluate the issue and work quickly to resolve it, including providing a replacement or refund where appropriate.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products

  • Gift cards

  • Clearance or sale items

Please contact us if you have questions or concerns about your specific item before making a purchase.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item (if eligible). Once your return is accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

  • Unused and undamaged

  • In its original packaging

  • Accompanied by proof of purchase

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@moggyden.com.

Contact Us

For any questions regarding returns, refunds, or your order, please contact us at:

Email: info@moggyden.com